Customer Success Rate,
Why not THE KPI?
NPS, why not default?
P&L based decision, today!
Oh,Today…
Day
Bye
Day…
NPV over NPS
X Uncertain vs Y Uncertain
Throttle over Trust
That’s Business, hey, silly boy!!
Shut up, and deliver!
Your Liver, dude!
Prelude…
..Mute..
